CONFIRMED SPEAKERS TILL DATE

CONTACT CENTER INNOVATION SUMMIT – ME

Customer Care Centers in the Middle East are at the forefront of adopting new technologies, amidst an increase in Customer Expectations during the Pandemic. Enterprises & Brands are investing in a Digital-First & Cloud-Based Contact Center strategy that works in harmony with AI, RPA & Bots, to create Contact Centers that Power Amazing Customer Experiences.

The Inaugural, ‘Contact Center Innovation Summit – ME’ – Online Edition will host 500+ Customer Care, Contact Center & CX Professionals from the Middle East, with a singular objective of introducing ground-breaking technologies to the regional eco-system, to expedite the creation of Customer-first Omnichannel Contact Centers.

The Two-Day Conference will consist of a series of powerful keynotes & panel discussions featuring a Myriad of Industry Experts and Solutions Providers. Contact Center Innovation Summit – ME will be held in a bespoke Virtual Events Software, that strives to re-create the intellectual & Business-like atmosphere of a physical event in the Online Space.

500+ by-invite-only delegates

10+ Solution Providers

One-to-One Video & AV Meetings

Virtual Exhibition Area

Private Networking Rooms

7+ Hours of Keynotes & Panel Discussions

ATTENDEES OF THE SUMMIT

The Summit has been curated for 500+ Heads / Directors / General Managers of

Contact Center
Customer Experience
Customer Operations
Customer Care
Customer Feedback
Service Delivery
Digital Transformation
Omnichannel

Each of our delegates are handpicked by our team of business analysts and invited to attend the Contact Center Innovation Summit, based on their role & decision-making power in their enterprise.

We are not open to anybody or everybody!

SAMPLE LIST OF TOPICS AT CONFERENCE IN #IPSME

  • Workforce Planning in an Unpredictable Operating Environment
  • Self Service: Evolution of the Contact Center!
  • AI Powered Operational Agility is Dominating the Scorecard
  • RPA in Contact Centers – Business Cases & Benefits
  • The Impact of COVID19 on Customer Behavior & Service Expectations
  • Creating an Omnichannel Customer Service Experience.
  • How to Lead & Implement a successful Contact Center Cloud Migration Project
  • The Rise of the Contact Center Chatbot
  • Improving first contact resolution in the Contact Center
  • Brand Loyalty Begins in the Contact Center!
  • Implementing Social Media Strategies in your Contact Center
  • Employee Wellbeing & Mental Health Management for your Contact Center.
  • How to Deploy a New Customer Contact Channel
  • Measuring & Improving First Call Resolution for Overall Efficiency.
  • How Call Deflection enables a better Customer Experience
  • Transforming your Contact Center into Customer Engagement Centers!

For Elaborated details, fill in the details and let’s talk.

    Your Name *
    Your Email *
    Your Phone *
    Your Company
    Job Title
    Your Message
    captcha